Returns & Repairs

At Ditec Mobile, we want you to have the best experience with our products. If, for any reason, you are not completely satisfied with your device purchase, we offer a comprehensive return policy to ensure your peace of mind.

Submit a ticket so we may be able to assess your case.

Refrigerator                                                                                   12 Months Limited Warranty

Desktop                                                                                          12 Months Limited Warranty

Laptop                                                                                            12 Months Limited Warranty

Mobile Phone                                                                                 12 Months Limited Warranty

TV                                                                                                    12 Months Limited Warranty

Electric Scooter                                                                             12 Months Limited Warranty

1. Eligibility:

   • The device must be purchased directly from Ditec Mobile's official website or authorized retail partners.
   • The return request must be initiated within 14 days from the date of delivery.

2. Condition of the Device:

   • The device must be in its original condition, undamaged, and without any signs of misuse, negligence, or unauthorized modifications.
   • All accessories, manuals, and packaging materials must be included in the return.

3. Return Process:

   • To initiate a return, please contact our customer support team via email or phone. Provide your order details, reason for return, and any supporting information.
   • Our team will guide you through the return process, including providing a return authorization and instructions for shipping the device back to us.
   • Please ensure that the device is securely packaged to prevent damage during transit.

4. Refund Options:

   • Upon receiving the returned device and verifying its condition, we will process the refund.
   • You will have the option to choose between a full refund of the device's purchase price or store credit towards another Ditec Mobile product.

5. Return Shipping Costs:

   • If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
   • In case of a change of mind or any other non-manufacturer related reason, the customer will be responsible for the return shipping costs.

6. Refund Timeframe:

   • Once the return is received and approved, we will initiate the refund process.
   • The refund will be processed within 7 business days, and the funds will be returned to the original payment method used for the purchase.

Please note that this return policy is subject to change, and any modifications will be updated on our website. We recommend reviewing the policy before making a purchase. For further details or assistance, please reach out to our dedicated customer support team.